Welcome to our Remote Customer Support Portal. The primary purpose of this site is to efficiently assist our customers with FLSmidth PlantLine™ agreements, particularly assets that have been supplied by FLSmidth's line of automation products.

For other product lines or sites with no current agreements, support can be arranged by selecting "800FLSmidth 24x7 Support, - Customer Incident Log".

More information:-
This is the list of available customer service support technicians. Click on the name of the representative you would like to work with.

If you have an appointment with a FLSmidth supporter, please select your supporter from the list of representatives. When prompted, run the application to give the wizard access to your system.

If you couldn't find anyone you know on the list,
Click No: 2 (800FLSmidth 24x7 support, Customer Support ID) to log your request (or) to find the supporter you need.

FLSmidth Liability / Disclaimer
Unless otherwise agreed between the parties in writing, the following shall apply for this service:

FLSmidth shall not be liable to the other for any special, incidental, indirect or consequential losses, costs or damages or for any loss of profits, loss of anticipated revenue, loss of interest, loss of use, loss of production, loss of contracts, loss of business opportunities, loss of customers, damage to reputation or for any financial or economic loss whatsoever. FLSmidth’s maximum aggregate liability for losses, costs or damages arising hereunder, whether such liability arises from any one or more claims or actions for breach of contract, tort (including negligence), delayed delivery, non-performance, warranty, product liability, indemnity or strict liability shall be limited to EURO 10.000. All disputes arising hereunder shall be finally and bindingly settled under the Rules of Arbitration of the International Chamber of Commerce by one or more arbitrators appointed in accordance with the said Rules. The arbitration shall be held in Copenhagen and be conducted in the English language and the laws of Denmark shall apply.
Disclaimer: In the event of engaging in remote support, FLSmidth is providing its best recommendation based on the available and limited information from the system, customer or prevailing health safety, environment conditions at site. It is important that the customer takes the overall aspects into consideration before implementing any of the recommendations. FLSmidth shall not be liable for any damage to plant or property, loss of profit, loss of use or consequential losses, and shall further not be liable for sickness, injury or death of any person arising out of the remote support.